FAQ’s for New Tenants
How do I know which units are available?
All of our units are listed on our website however, available units will be marked as available for rent with a green label.
How do I book a showing?
Showings can be schedule by sending an email to Christine or requesting a showing through the BPE Rentals Website.
How much advanced notice is needed to book a showing?
Usually 1-2 days. We are required to provide 24-hour written notice to all current tenants before a showing can be arranged for their unit. A showing may be arranged sooner if a unit is already vacant.
How many units can I view in one showing?
3 units can be visited during each showing appointment. Additional showings can be scheduled for the future if a prospective tenant would like to see more properties.
What do I need to bring to my lease signing?
Identification in the form of photo ID (ex. driver’s license, student ID, passport) and payment for FMR, LMR and key deposit.
What additional documentation is required with my application?
A list references and proof of income (ex. payroll stub/tax return/income statement).
How can I pay for my deposits?
Cash, debit, cheque, credit card, money order or bank draft are all acceptable methods of payment. Note that an additional 2% fee is charged on all credit card transactions. We do not accept e-transfers.
How can I pay my rent each month?
Pre-authorized debit (PAD) is our preferred method of payment. Please contact us for a PAD form. Cash, cheque, debit card, credit card, money order or bank draft are also accepted. Note that an additional 2% fee is charged on all credit card transactions. We do not accept e-transfers.
When do I get my keys?
On your official move-in date.
What happens at my move-in inspection?
The move-in inspection is done in order to review the condition of your unit at the beginning of your lease so that any existing imperfections are noted. A move-in inspection is completed on the day of your move-in with the property manager.
Are cleaning services mandatory?
We ask that all tenants use our monthly cleaning services to ensure their unit is kept tidy and free of damage.
How do I sign-up for my utilities account?
Please contact Utilities Kingston by phone 613-546-0000 to setup your utilities account at your new address. Please ensure you include the correct unit number. This must be done prior to your move-in date. We require confirmation that your utilities account has been setup prior to your move-in.
FAQ’s for Current Tenants
How does waste and recycling work?
The tenant is solely responsible for disposing of all waste properly and will be subject to pay any fines incurred as a result of not following the city of Kingston bylaws for garbage and recycling collection. Please refer to this link for detailed instructions for the City of Kingston Garbage collection: CLICK HERE
What do I do if I'm going away for an extended period of time?
The tenant is responsible for the unit throughout the term of their lease, whether living in the unit or not. If you are away for an extended period of time (longer than 1 week), ensure someone visits your unit a few times a week.
How do I cancel my utilities?
Utilities are the responsibility of the tenant until the last day of their lease and they must be left on and in your name until that date regardless of when you actually move-out. You must contact Utilities Kingston prior to the last day of your lease agreement to book the cancellation of your utilities for that date.
Who is responsible for the smoke detectors in my unit?
The landlord must replace batteries and ensure all smoke detectors are in good working order. Please notify us right away if you notice anything wrong with your smoke detector. We inspect smoke detectors regularly as is required by Ontario law.
FAQ’s for Parking Tenants
Where can myself and my guests park?
All BPE Parking is assigned and reserved for the individual who is listed on the parking agreement. No unauthorized persons can park in a spot without permission from the property manager. All unauthorized vehicles and vehicles that fail to display the appropriate parking tag will be towed at the owner’s expense. Please contact us if you would like to request a parking space.
What will happen if I forget to display my parking tag?
Parking tags are provided to all BPE parking tenants and must be displayed at all times. Our lots are monitored by a towing company who will tow any vehicle without an authorized parking tag displayed.
What happens if my car is broken into?
BPE is not responsible or liable for any lost or stolen property – we recommend that you do not leave valuables in your vehicle at any time. If you experience a break-in contact Kingston Police immediately to report the incident.
What do I do if someone is parking in my spot?
If it is business hours (Mon-Fri, 8am-5pm) please contact us right away and we will have the vehicle removed. If it is after business hours (at night or on weekends) please park on the street. If the incident falls while Winter Parking Regulations are in effect, please call the emergency contact person found in your BPE Tenant Handbook. They will provide you with a temporary parking spot to use until a towing company can be contacted during regular business hours.
Who is responsible for snow removal?
We ensure all lots are plowed within a timely manner. In extreme weather conditions, plowing may be affected. Note that all lots will be plowed as soon as possible.
What do I do if I encounter an icy sidewalk or steps?
Sand/Salt is provided to all tenants for their convenience and can be found at each of our properties. Please spread sand/salt if you notice your walkway or steps are ice covered for your safety and the safety of others. If you are out of sand/salt, please contact us during business hours to replenish.